FAQs

Is a tree stand included in my purchase?

Yes. A tree stand is included in the same box as your tree.

How do I order a print catalog of your beautiful trees?

You can email us here or call our toll-free number: 800-962-1010

How do I store my Christmas In America Christmas Tree to make sure it looks great year after year?

For hook-on style trees:
- All 7, 7 1/2, 9, and 10 foot trees come with an additional storage carton, allowing you to store panels in their natural shape, thus eliminating the need to re-shape each year
- Remove all lights and ornaments before storing
- Working from bottom to top, remove each branch, pressing branches against stem
- Place in carton with longest branches on bottom
- Store carton away from heat in a cool, dry place

For hinge style trees:

- Store tree away from heat in a cool, dry place
- Remove all lights and ornaments before storing
- To reuse carton for storage, close branches against stem
- Save time in future assembly by storing your tree with sections open to eliminate reshaping. Turn tree sections upside down and tie sections closed or wrap in a blanket


What is the warranty on my tree?

Christmas In America warrants its trees against defects in material or workmanship as follows:

- For a period of 5 years from the date of original purchase, Christmas in America will, at no charge, repair or replace defective parts of product.
- Limited warranty applies to all components and parts of the product.
- This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, or normal wear
- This limited warranty is valid only in the United States
- This tree is for indoor use only. Any other use will invalidate the warranty
- Keep away from heat and moisture

To obtain warranty service: You must notify Christmas In America by mail, the nature and description of the defect, enclosing Proof of Purchase, either the Sales Receipt or Bill of Sale, date of purchase, name of store or company from which purchased, and price paid. You will then be instructed as to what part or parts of the product you should ship, pre-paid, to Christmas In America for replacement or repair.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.


What is the return policy on my tree?

Returns must be made within two weeks of receipt of product and must be accompanied by a copy of the sales receipt. The full purchase amount, minus shipping costs, will be reimbursed within four weeks. All return shipping costs and insurance must be prepaid by sender.